CUSTOMER STORIES
Biocair tested Tive against a competitive solution, and ultimately chose Tive because of its ease of use and the breadth of features available in the Tive cloud platform.
Since its inception in 1986, Biocair has become the global specialist in temperature-controlled logistics for the pharmaceutical, biotechnology, and life sciences sectors. Continually enhancing their service offering, Biocair decided to add end-to-end, real-time visibility, starting with cell and gene therapy shipments.
“Because our customers manufacture precious, life-changing and oftentimes life-saving therapies, our team knew that whatever solution we chose needed to provide accurate, real-time temperature and location data to ensure preservation of shipment integrity and on-time arrival. We conducted a comprehensive needs analysis, scoped out prospective providers, and ultimately chose Tive because we knew it could handle all those things,” says Arielle Drake, U.S. Customer Solutions Specialist at Biocair.
"Tive is helpful to get detailed information when the rare deviation does occur—to get a better view into what might have happened.”
On the rare occasion that a shipment is misplaced by an airline, Tive enables logistics teams to pinpoint its exact location and save the shipment. For Biocair’s customers, excursions simply aren’t an option: these medicines are critical to patients, and delays can be expensive, time-consuming, and even life threatening. Says Drake, “Our clients really appreciate the inclusion of Tive on their shipments. Having real-time visibility allows the client and our logistics teams to immediately know if a deviation is occurring, so we can ensure successful deliveries.
“Using the shipment data collected by the Tive trackers, we can conduct informed investigations into these rare events and pinpoint root issues more accurately.”
By providing real-time visibility with Tive, Biocair is able to offer actionable insight into the location and condition of shipments—across all modes of transportation. “Real-time shipment monitoring is quickly becoming an industry expectation,” says Drake. “Especially when it comes to the Cell and Gene Therapy space. When it comes to the cold chain, you have a limited amount of time—time is always of the essence. Tive gives clients a lot of peace of mind.”
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