Survey Report: Shippers Dissatisfied by Lack of Shipment Visibility

Only 1 in 5 shippers agree their logistics service providers offer sufficient visibility.
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In recent years, the term "visibility" has gained significant traction in the logistics industry. Shippers consistently emphasize the need to enhance visibility across their supply chains. Consequently, numerous logistics service providers (LSPs) have started promoting their capability to offer this vital visibility.
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To shed light on the actual level of visibility that shippers receive from their LSPs and to gauge their overall perceptions of real-time shipment visibility, FreightWaves collaborated with Tive in conducting a survey in order to identify potential solutions that can elevate satisfaction and productivity for both shippers and LSPs.
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Key Findings:

  1. Shippers' satisfaction levels with existing solutions
  2. A clear definition of real-time visibility
  3. The various tracking methods and their adoption rates
  4. Visibility gaps across different transportation modes
  5. The prevailing communication challenges between shippers and LSPs
Survey Report: Shippers Dissatisfied by Lack of Shipment Visibility