What’s New

Access help resources directly in the Tive platform

We’ve integrated our help resources into the Tive platform, so you can navigate and learn with ease—from any page in the platform. Whenever you need help learning how to complete a specific task, simply click the Need Help button on the Navigation menu, and a new tab will open—taking you straight to the Knowledge Base article that aligns with your current activity in the platform.

Export a list of trackers in your inventory via CSV

Now you can download a list of trackers in your inventory via CSV export—making it easier to analyze and report on your device inventory. From the Columns dropdown menu, select the specific information you’d like to include for your devices before exporting your tracker inventory list.

New options make it more convenient to generate Tive reports 

When you generate a Tive report, you can now choose whether you want to open the report immediately in a new tab or save it for later by downloading it—giving you greater control over how you access and use Tive reports.

Bug Fixes

Following is a rundown of May bug fixes:

• Resolved an issue that prevented users from being able to download multiple reports at once
• When collaborators generate a report for a shared shipment, reports will now only contain data that to which collaborators have been granted access
• Resolved an issue that prevented collaborators from being able to view sensor data for a shared shipment
• When generating reports for multiple shipments at once, reports will now properly generate

If you need any help or have any questions, we’re always here for you. Drop us a note at support@tive.com. 

Coming Soon

Stay tuned! We’re excited to share two powerful new feature coming in June!

Select specific sensitivity levels when creating light and shock alerts

Coming soon, you will be able to select sensitivity levels when you create light or shock alerts in the Tive platform—enabling you to better protect your goods and detect in-transit risk.