CUSTOMER STORIES
I give Tive a 10, and I recommend Tive to people all the time. The trackers are so practical. I love them. Plus, Tive’s customer service is great. It's much more of a partnership.” Jeanette Barcenas, Smart Visibility Specialist at Hellmann
Hellmann Worldwide Logistics is one of the largest international logistics providers in the world, with €3.5 billion in annual revenue and over 12,000 employees operating in 57 countries—and managing over 20 million shipments per year. Hellmann started using Tive in 2018, and currently uses the Solo 5G model as part of their “Smart Device” offering. “We had a truck available, and we attached the tracker to one of the containers on the truck, sent it off, and then tracked it on the platform. It worked perfectly from day 1. We never looked back.”
"What I love about Tive is that you get real-time shipment location and condition tracking—across all modes of transportation at the exact same price.”
Hellmann Worldwide Logistics is one of the largest international logistics providers in the world, with €3.5 billion in annual revenue and over 12,000 employees operating in 57 countries—and managing over 20 million shipments per year. Hellmann started using Tive in 2018, and currently uses the Solo 5G model as part of their “Smart Device” offering. “We had a truck available, and we attached the tracker to one of the containers on the truck, sent it off, and then tracked it on the platform. It worked perfectly from day 1. We never looked back.
“We also use Tive devices for security reasons because the light alerts help make us aware of potential cargo theft incidents.”
Real-time alerts are also important when it comes to protecting their customers’ shipments: if a shipment strays outside of configured parameters—temperature, location, humidity, light, or shock—Hellman is immediately notified. Real-time alerts provide Hellman with the information they need to act fast, empowering them to stop excursions before they become real (and potentially expensive) problems. “We love the Tive platform. It is very user friendly.”
No matter what they’re shipping, Hellmann relies on Tive to help them provide outstanding customer service. As an added benefit, the company recycles as many Tive trackers as possible via the Tive Green Program. They also use Tive’s 24/7 Monitoring managed services team to safeguard shipments for one of their pharmaceutical customers, for whom avoiding temperature excursions is critical. “Why do we use Tive? Because the tracker battery lasts longer, the trackers and platform are extremely flexible and simple to use, and because of the Green Program.”
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